Assist CRM Spain SL busca incorporar a varias personas con distinto perfil lingístico como SUPERVISORES DE CONTACT CENTER (TEAM LEADERS) en Valencia (España).

Position details:

• Occupation: TEAM LEADER
• Number of Vacancies: 2 French, 2 German, 1 Italian and 1 Polish
• Full Job Description: We are looking for professionals responsible for leading, coordinating, and motivating a team of agents, ensuring operational and quality targets are met while fostering a positive, high-performance work environment.

Key responsibilities:

• Operational Management: Oversee daily team performance, ensuring appropriate service coverage, achievement of assigned KPIs (quality, productivity, etc.), and real-time incident resolution.
• Leadership & Development: Conduct coaching sessions, 1-on-1s, and continuous feedback to enhance individual and team performance. Foster a collaborative environment built on trust.
• Monitoring & Control: Ensure compliance with company procedures and policies, monitor absenteeism, and take corrective actions when necessary.
• Continuous Improvement: Identify process improvement opportunities and propose key initiatives to optimize service efficiency.

Requirements:

• Skills and Competences: At least two years of experience in telephone customer care, a contact centre, a help desk or first-line technical support; experience in the automotive sector, at a dealership or in a backoffice role would also be advantageous.
• Operational knowledge of Spanish would be an advantage; knowledge of another European language would be an additional asset.
• Familiarity with contact centre KPIs such as quality, First Contact Resolution (FCR), Customer Satisfaction (CSAT), handling times and SLA compliance.
• Previous experience in the automotive industry is a plus
• Experience: 2 years
• Education and Qualifications: Upper secondary school diploma or equivalent qualification, preferably in a technical or technology-related field.
• Languages: French (native speaker level) or German (native speaker level) or Italian (native speaker level) or Polish (native speaker level) and English (C1 level). Knowledge of Spanish is a plus.

Employment package:

• Salary: From 20.278euros - 26.000euros Gross per year
• Job Location: Valencia, Spain
• Type of Contract: Permanent Contract
• Full time. Hours per Week: 39h
• Training included in the hiring package, 1-week duration (technical training).
• The company offers advice and contacts with real estate firms regarding housing prices.

How to apply:

• Send your CV to: eures_alicante@gva.es
• Copy to (CC): eures_valencia@gva.es
• Subject: TEAM LEADER CALL CENTER

Immediate start

Application deadline: 07th September 2026

Información obtenida de: EURES. http://www.sepe.es/redEURES

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