Employer: Rockwell Automation
Location: Barcelona
Skill:
As a Customer Care Supervisor, you will set the tone and culture for your team, ensuring consistently customer service. You will lead a team that interacts directly with customersresolving issues, answering inquiries, and delivering a seamless experience that minimizes effort and maximizes loyalty.
You will report to the Customer Care Manager and have a hybrid schedule working in Barcelona, Spain.
Your Responsibilities:
- Manage operational Indicators and meet goals aligned with the global Customer Care framework.
- Serve as the primary escalation point for your team, customers, and stakeholders.
- Ensure consistent execution of processes in accordance with global policies, while identifying opportunities for improvement.
- Translate customer feedback and business needs into relevant development programs and team goals.
- Lead, coach, and develop your team to foster continuous growth and build organizational capability.
You Will Have:
- 3+ years experience in customer service or team leadershipformal education is valued but not required if you bring strong practical experience.
- Fluency in German and English (written and verbal) is required; given the primary markets served: Germany, Switzerland, and Austria.
- Experience managing and motivating across diverse, remote teams.
- Experience with coaching and developing people, helping them grow and succeed.
- Advanced French and/or Italian will be a strong advantage
What We Offer:
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programion.
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership
- Personalized wellbeing programs through our OnTrack program
- Type of contract: Full time, Hybrid ( Monday, Tuesday and Thursday, on site, Wednesday and Friday, on remote, except when there is a commercial mission out of the office)
Applications:
Información obtenida de: EURES. http://www.sepe.es/redEURES
Enlaces relacionados:
Información procedente de: Boletín de Empleo de Castilla y León (Ecyl).
