Spanish Speaking Travel Experience Advisor for Airbnb


Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Investigate, identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback
• Maintain accuracy and security of customer information on Airbnb systems

Requirements:

• Fluent in Spanish (written and spoken) and have a good knowledge of English language
• Patience, empathy, and an ability to demonstrate confidence when imparting information
• Ability to positively communicate difficult messages
• Previous experience in hospitality/call center will be considered an advantage
• Ability to work in a fast-changing environment
• Investigative skills with strong communication and interpersonal skills
• Proactively and independently work to meet targets and goals

We offer:

• Relocation assistance
• Fully paid training
• Stable job and career development opportunities
• Attractive salary. Payment - 2000 BGN
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Please send Letter + CV in English by email to recruitment.bg@telusinternational.com with copy to pcpmixto.eures@sepe.es quoting the name of the vacancy Spanish Speaking Travel Advisor in the covering email.

Información obtenida de: EURES. http://www.sepe.es/redEURES

Enlaces relacionados:

• Más información

Información procedente de: Boletín de Empleo de Castilla y León (Ecyl).